Legal notice
Distributor: freesscape music
Representative: Hiroyuki Muneta
Address: 301 Annex Shinsen, 10-15 Shinsen-cho, Shibuya-ku, Tokyo 150-0045
Phone Number: 050-5468-8543
We do not accept inquiries by phone. please contact us using the inquiry form.
Email Address: store@freesscapemusic.com
Pricing All prices are displayed including tax. Please refer to each product page for details.
Additional Costs Please refer to our Shipping Policy for all shipping-related costs.
Payment Methods & Timing
■ Payment Methods
【Credit Cards】
・VISA / Mastercard / American Express / JCB
【Express Checkout】
・Shop Pay / Apple Pay / Google Pay
【Bank Transfer】After your order is complete, we will send an order confirmation email containing the account number, so please be sure to check it. *Please note that any bank transfer fees must be covered by the customer.
・JPY
・USD
・EUR
・GBP
・CAD
・AUD
■ Payment Period
【Credit Cards & Digital Wallets】
・English：Payment will be processed at the time of your order. (The actual billing date depends on the terms and conditions of your credit card company or payment service provider.)
【Bank Transfer (All Currencies)】
・This is a prepayment method. After your order is completed, the local bank account details matching your payment currency will be automatically sent to your email address. Please complete the bank transfer within 7 days from the order date. If payment is not received within this period, your order will be automatically cancelled. Shipped after payment confirmation.
Dispatch Times
| Product | Dispatch Time |
|---|---|
| CD | Within 5 business days of payment confirmation |
| Other merchandise | Within 14 business days of payment confirmation |
| Made-to-order items | Approximately 1 month from payment confirmation |
Returns, Defective Items & Cancellations
We take every care to ensure the quality of our products. However, if your order arrives damaged, soiled, or incorrect, please contact us within 14 days of receiving your order. We will cover the return shipping costs and offer either an exchange or a full refund.
Please note that returns cannot be accepted in the following cases:
| Reason | Eligible for Return? |
|---|---|
| More than 14 days have passed since delivery | No |
| Item has already been opened (excluding defective items) | No |
| Damage or soiling caused by the customer | No |
Order Cancellations
| Product | Cancellation Policy |
|---|---|
| CD | Cancellations accepted before dispatch |
| Made-to-order items (apparel, LP records) | Cancellations accepted within 6 hours of placing your order |
| Made-to-order items (after 6 hours) | Cancellations and refunds cannot be accepted after 6 hours |
＊ For refunds via credit card payment, please contact us via our enquiry form.
Return Deadline Within 14 days of receiving your order.