What to do about unexpected charges
If you’re charged customs duties on exempt music media, we recommend contacting your carrier to dispute the charge and request a refund. Just a heads-up: we can’t guarantee they’ll issue one, but it's worth asking.
If you’re charged a customs fee on music media, we suggest paying the invoice to avoid delays, then contacting your local customs office to start a dispute. Like above, we can’t promise a refund, but it’s the best path forward.